Email us
We read everything. We cannot promise an individual reply to every message, but bug reports are always looked at.
Reporting a problem with a test
Device faults are much easier to reproduce with a few details. If you can include the following, it helps a lot:
- Your browser and version, for example Chrome 141 or Safari 18.2
- Your operating system, for example Windows 11 or macOS 15
- The camera, microphone or headset make and model
- What you expected to happen and what happened instead
- Any message shown under the video, copied exactly
Open a pre-filled bug report email, or write to us normally.
Please do not send screenshots of your camera feed. We do not need to see you, and we would rather you did not send images of yourself to a stranger over email. A description of the fault is more useful.
Corrections
Software changes constantly, and a menu path that was right when written can quietly go out of date. If a step in one of our guides no longer matches what you see, tell us which page and what you actually found. Those messages are the most useful ones we get.
Privacy and legal requests
For anything relating to data protection, use the same address and mention it in the subject line. Our privacy policy explains what we hold, which is very little, and the terms of use cover the rest.
Before you write
Every page on the site is listed on the site index. Many questions are already answered on the FAQ page, and the troubleshooting guides cover the most common device problems step by step. If your camera works on our webcam test but not in a specific app, the guide for that app is usually the fastest route.